Shipping policy

Shipping Policy
Effective Date: 5/15/25

At Prairie Sailor Branding, we work hard to ensure your custom marketing products are delivered accurately and on time. Please review the details below regarding our shipping process.

Processing & Production Time

Due to the custom nature of most orders, production times may vary. Typical turnaround times are:

  • Standard orders: 10–15 business days

  • Rush orders: Available upon request and subject to approval and fees

  • Bulk or specialty orders: May require additional time (we’ll communicate clearly upfront)

Production time begins once final design approval and payment are received.

Shipping Methods

We ship using reliable carriers such as UPS, FedEx, or USPS. Shipping method and speed will be determined based on your project needs and delivery deadline.

We offer:

  • Ground shipping (standard)

  • 2-day and overnight options (additional charges apply)

  • Local delivery or pickup (case-by-case basis)

Shipping Costs

Shipping fees are calculated based on order size, weight, delivery method, and location. These charges will be included in your final invoice or quote.

Tracking & Delivery

Once your order ships, you’ll receive a tracking number via email. While we strive for timely delivery, please note that we are not responsible for delays caused by carriers, weather, or other external factors once the package has left our facility.

Shipping Address Accuracy

Please double-check your delivery information before final approval. We are not responsible for packages shipped to incorrect or incomplete addresses provided by the client.

Lost or Damaged Packages

If a shipment is lost or arrives damaged:

  • Notify us within 5 business days of delivery.

  • Include photos and a description of the issue.

  • We will work with the carrier and make it right as quickly as possible.

Thank you for partnering with Prairie Sailor Branding. We’re committed to a smooth delivery every time.